For assistance with the HDS Individual and Family Plan or Employer-sponsored Plans with 2-25 employees:

Customer Service

Phone: 529-9248
Toll-free Phone: (800) 232-2533 ext. 248
Hours:  Monday through Friday, 7:30 a.m. to 4:30 p.m., Hawaii Standard Time

Fax: 529-9366
Toll-free Fax: (866) 590-7988

E-mail: HDSCustomerService@hdsonline.org

For Employer-sponsored Plans with 26 or more employees:

Marketing and Sales

Phone: 529-9206
Toll-free Phone: (800) 232-2533 ext. 206
Hours: Monday through Friday, 8 a.m. to 4:30 p.m., Hawaii Standard Time

Fax: 529-9212
Toll-free Fax: (866) 376-7600

E-mail: HDSMarketing@hdsonline.org

For enrolling new members or changes to existing
enrollment information:

Membership Services

Phone: 529-9230
Toll-free Phone: (800) 232-2533 ext. 230
Hours: Monday through Friday, 8 a.m. to 4:30 p.m., Hawaii Standard Time

Fax: 529-9207
Toll-free Fax: (866) 590-7989

For billing or COBRA questions:

Billing

Phone: 529-9285
Toll-free Phone: (800) 232-2533 ext. 285
Hours: Monday through Friday, 8 a.m. to 4:30 p.m., Hawaii Standard Time

Fax: 529-9343
Toll-free Fax: (866) 721-1951

For other questions, you may also contact us at

HDS Main Line

Phone 521-1431
Toll-free (800) 232-2533

Phone/Reception Hours

Monday through Friday
8 a.m. to 4:30 p.m., Hawaii Standard Time

Street/Mailing Address

Topa Financial Center – Bishop Street Tower
700 Bishop Street, Suite 700
Honolulu, Hawaii  96813-4196